YANG MING (UK) LIMITED
Export booking Rules & notes of guidance

• Please check the booking confirmation sent, which details the booking made in accordance with the information provided. Should any of the details contained within the booking confirmation require amendment, please telephone Yang Ming (UK) Limited immediately on 0208 532 4620 and confirm in writing on e-mail to biz-fe@yangming.co.uk Yang Ming (UK) Limited does not accept any responsibility for any costs and/or consequences incurred resulting from information provided verbally that is subsequently disputed from what is indicated within the booking confirmation.
• Please note any haulage cancelled after 1pm on the working day prior to the day of loading will be subject to a wasted journey charge being applied at the full and actual cost of the journey. This actual charge may be significantly higher than the inland haulage rate quoted . Bookings cancelled prior to 1 pm on the working day prior to the day will be considered on a case by case basis and if a charge has been incurred, this will be for the account of the booking party. Booking cancellations are to be advised by telephone immediately on 0208 532 4620 and confirmed in writing on e-mail to biz-fe@yangming.co.uk
• Whilst every effort will be made to position container (s) at the date & time requested, Yangming (UK) Ltd does not accept responsibility for any extra charges and / or liabilities howsoever arising including, but not limited to any consequential losses, as a result of unforeseen delays howsoever incurred.
• The vehicle / container provided will be suitable to carry the payload declared at time of booking . Any claims, liabilities, further costs, expenses and/or fines associated with, arising from or incurred as a result ( including by virtue of the denial of a defence) of, a container weight being mis-declared , will be for merchants account
• It is the responsibility of the merchant to ensure that the payload of containers loaded for export shipment does not exceed the maximum payload of the container provided and/or the limits allowed by the laws of the countries of origin and destination.
• 3 hours are allowed to complete the loading of the container, from booked load time or arrival time of the container at the merchants premises whichever is the latter. A detention rate of GBP 45 per hour or part is applicable thereafter . However should the cargo not be immediately available upon arrival of the vehicle, or in Yang Ming (UK) Ltd's opinion the vehicle is delayed at the load point for an unreasonable period of time, then Yang Ming (UK) Ltd reserves the right to withdraw the vehicle and all costs arising from this action will be for the merchants account. These costs could be significantly higher than your quoted inland haulage.
• All containers must arrive on quay the working day prior to vessel arrival and UCR data not advised at time of booking must be provided to the YMUK business support department on e-mail to bsd@yangming.co.uk in a timely fashion in order this information may be updated in to the Port's computer system (FCPS) linked to CHIEF prior to cargo arriving at the port in order clearance for export shipment may be obtained.
• Any containers loaded & delivered to the port prior to the vessel receiving period will be subject to a change of executive information charge & export quay rent at the Yang Ming tariff rate applicable at time of shipment.
• In the interests of security and to satisfy the requirements of Customs Authorities in some countries, bolt seals provided by Yang Ming must be affixed to all containers. It is the Merchants responsibility to ensure that a Yang Ming bolt seal is securely affixed to the container before departure from the merchants premises and the seal number recorded for inclusion on the bill of lading.

  Yang Ming (UK) Limited respectfully advise, failure to declare the seal number (s) on your shipping instructions will constitute Yang Ming considering the shipping instructions incomplete. A delay in documentation production will occur whilst said information is sought & moreover, a charge will be imposed of £50 per container to cover additional costs incurred obtaining said missing information.

  Any claims, liabilities, further costs, expenses and/or fines associated with, arising from or incurred as a result ( including by virtue of the denial of a defence) of, a container not being sealed or being sealed with anything other than a secure Yang Ming bolt seal and/or the merchant failing to record and provide the seal number in good time, shall be for the Merchants account.

  Customers are also directed toward the Yang Ming Marine Transport Corpn bill of lading & in particular clause 9 - 'Container packed by merchant - merchant's responsibility'.

• If hazardous cargo forms any part of the load, please confirm all details in writing immediately to biz-fe@yangming.co.uk. Please allow at least 3 working days prior to loading to enable processing.

  Hazardous cargo must be presented by the shipper for shipment in accordance with the IMDG code and additional regulations pertaining to the country of destination . Containers must be properly placarded & be accompanied by a signed packing certificate.

  Hazardous containers delivered to the port by the merchant prior to acceptance by Yang Ming (or in the case of a chartered vessel, the relevant vessel operator), are at the merchants own risk. The Merchant accepts that carrier haulage can only be arranged once cargo is accepted by Yang Ming and/or the relevant vessel operator. Furthermore, transport arrangement may require 2 working days between time of acceptance and loading time.

• If out of guage cargo forms any part of the booking, the merchant is responsible for providing accurate dimension, length, width & height, & gross weight which is to include any securing materials utilised.
• If refridgerated cargo forms any part of the booking, please ensure you have advised the correct temperature setting & that this is confirmed on the booking confirmation sent to you. It is also important to advise whether container vents are to be open or closed
• Yang Ming (U.K.) Ltd reserves the right to cancel the booking made if, in their reasonable opinion, the customer has failed to provide adequate information and / or instructions or has provided inaccurate information relating to the goods. In such circumstances any claims, liabilities, further costs, expenses and/or fines associated with, arising from or incurred as a result ( including by virtue of the denial of a defence) of, shall be for the Merchants account.
• Export cargo shipping instructions are to be provided in a timely manner prior to vessel departure by e-mail to doc@yangming.co.uk or fax to 0203 006 8853. Shipping instructions should detail the container no(s) & seal no(s) & additionally, whether required as part of the bill of lading or not, the piece count, gross cargo weight & measurement for each container.
• For the latest information on your booking following shipment, full vessel & container tracking information may be found on the Yang Ming (UK) web site www.yangming.co.uk You may also subscribe to receive regular updates direct to your e.mail. For more information, contact our sales department on 0208 532 4611 or e.mail sales@yangming.co.uk
• All and any business undertaken by Yang Ming (UK) Ltd and associated companies, including but not limited to any advice, information and / or services provided, whether gratuitously or not, is transacted upon their standard conditions of trading for the time being in force, a copy of which will be provided on request.

May we take this opportunity to thank you for your booking and for your continued support of Yang Ming Line. Should you wish to express any comment about the Yang Ming service received, be it a compliment, complaint or suggestion, we would welcome your feedback. Please visit our web site www.yangming.co.uk & click on customer feedback. Your comments will be incorporated in our continual review of our service provided.

Registered address: 2nd Floor, Valentines House, 51-69 Ilford Hill, Ilford, Essex, IG1 2DG. Registered in England No: 3311986 VAT: 691 0333 50